What to do when technical support is refused?

[ravishankar9992000]

Dear friends,

My CVP 209 as you know from my previous posts, is a complete disaster. One key is strucked, noises are coming from the amplifiers, the vocal harmony is no more responding...

Well I wrote a letter to the Yamaha Global service and they reply me sending this address www.yamahamusicindia.com.

There I found a list of all yamaha official service centers here in India. I wrote almost 20 e-mail to each one of them but most did not reply, others refused categorically to give me any assistance while some other dealers told me that they give support only to those who purchased a CVP directly from them.

Well, my question is:
can any official Yamaha Service Center refuse to give any technical assistance and support?

Isn't this a sort of crime?

If I reply to the Yamaha Global reporting the all thing, will they take any further action?

Any of your advice will be precious for me, thank you.

Yours

Ravi

[wally]

Who did you buy it from? Did they give you a warranty?

[ClavinovaGuy]

Sorry to hear of you are still having problems, Ravi. I don't know the answer regarding Yamaha's global support, but I imagine it couldn't hurt to contact them.

As Wally has recommended to many others, it would probably be a good idea for you to order the repair manual for the CVP-209, particularly if you are in a remote location.

If your stuck key is a B or an E, then you may have the same problem I have experienced. A small tab on the key (inside the piano) breaks or cracks, causing the key to sit slightly crooked, which makes it stick. The keys themselves aren't terribly expensive to replace, probably around $15(US).

When my repairman was out to fix my stuck keys, I told him that you had mentioned some odd noises coming from your piano, though not having ever heard them personally, I couldn't describe them fully. He showed me a number of places inside the piano where thin ribbon cables run, and said that quite often, odd "crashing" sounds are caused if one of these cables is pinched, or if a ground connection is bad. I don't know for sure if that is your problem, but if you had a manual to show you how to take the piano apart, you could inspect it yourself.

One hint - if you do get instructions for taking the piano apart, you will need a flashlight and a magnetized screwdriver. The two screws that hold the top on are very hard to see, and are set back far enough that you'd have a hard time removing or replacing them without a magnetized screwdriver.

You have a wonderful instrument, so don't give up yet. Hopefully it is something simple to fix. There isn't all that much that can go wrong with them.