CyberPower Surge Protector—info. needed on claim

[r_d_wilson_47714]

Most of us in the CVPUG group are also computer users/geeks (like me), and rely on surge protectors for our computers, home theatre setups, and possibly our wonderful Yamaha Clavinovas.

I just filed a claim for $577.04 after my computer was struck by lightning in Oct. 2004. I had complete documentation; all paperwork was in order; my computer store has everything verified as a lightning strike; everything was hooked up correctly; yet they are wanting to settle for only $35. After examining my old surge suppressor they are saying it “did not fail to operate as warranted under the Power Control Guarantee. There were no visible signs of damage from a surge.”

Now, if these units don't work (mine was a CyberPower model 895 model), and if they won't pay for our equipment, what good are they?

Has anyone tried to get a claim paid by one of these companies (I picked CyberPower because I thought their $60 unit was one of the best)?

I know this was a computer, but it could have just as easily been my CVP-207.

Thanks in advance for your help. If your Clavinova gets struck by lightning—what then?:mad:

[Ian J. Evans]

I've not had any lightning strike experience, but my granddaughter did and the house insurance company balked because she did not have a surge suppressor...! It is a long time ago and I do not have any details now.

I have just purchased a new computer and bought a Belkin Surgemaster in the hope that they are a reliable firm that will honour their 'Connected Equipment Warranty'.

I must admit to having some doubts about it.

Does anyone have experience with Belkin products...?

I do not have a surge protector for my Clavinova, but I do not leave it connected when not being used. I would not play it in a thunder storm. I disconnect my computer if I will be away for any length of time also. Just don't trust the protector/company I guess.

Ian

[jimbuist]

The best prevention, in the future, is as Ian indicates. Keep it unplugged except when playing it and definitely make sure that it is unplugged during thunderstorms.
I have had electronics technicians tell me that no surge protector will protect from lightning and that all they are really designed to handle are the ocassional surges from power transmission lines.

Also, check with your homeowners or renters insurance company. They may cover your loss (minus deductible).

Jim

[special k.]

Although not related to surge protectors, my insurance company had no problems replacing a large screen tv that was fried by lightning. Only bad thing about going with your house insurance is that it does get recognized as a claim and can have resulting consequences in terms of premiums, risk rating, etc.