LCD Display problems

[bear12]

Question (1) Has this every happened to anyone with their Clavinova?

Question (2) Does the video out display low quality, flickering, cutoff images of the menu's?

I just took delivery on a new CVP-309GP. Within 30 minutes of turning on the unit the LCD screen went blank, then came back on with about 3/4 of an inch missing on the left side of the display. From that point on, the unit will turn on and display the owner page and the initial startup screen (less the 3/4 inch on the left side), then as soon as I press any other button on the unit, the screen goes blank. Everything else works okay except the video out display of the menu, cuts's off the bottom of the current menu. I do not know if that is just the way the video out works with Yamaha. Tech support is mostly a joke, as most certified Yamaha tech's want you to bring the 260 pound keyboard to them as Yamaha will not pay expenses for the tech's to go out in the field. We did eventually find someone who will come to our house and take a look, but we don't feel that sure this tech will know what to do. Any help or past experience with this problem would be greatly appreciated.

Thanks

[pianogirl]

When I had the 208 the video out produced flickering, cutoff images, etc. I dismissed it as the way it was. I had it hooked up correctly and everything. That's why I never called Yamaha. I haven't hooked up my 307 yet. I'll let you know.

pianogirl

[bear12]

Thanks, Let me know what you find out.

[owensamuelson]

bear12,

Did you take delivery from a local Yamaha dealer? If so, they should be out there to fix the problem for free and you should demand it ASAP!
Did you assemble the unit yourself? If so, go and double check all connections.
Try doing the system reset on page 69 of the owners manual and see if that fixes the problems.

Owen

[bear12]

Yamaha authorized the purchase from a non-local, Yamaha dealer (out of state), as it was determined that the price my local dealer wanted was highly "over-inflated". Yes I put the piano together. There are no connections regarding the LCD, as it is located in the fold down lid of the piano. Other than putting the legs on, connecting the USB floppy and Sustain pedal array plus power cord, that is all there is. At this point I can safely say that all connections have been triple-checked.

I have done several system resets but no change.

Yamaha gives to much autonomy to their dealers when it comes to the level of service the local dealer wants to give to an existing Yamaha customer. Yamaha authorized this out of state purchase and yet their national service manager told us to expect service tech problems because we didn't buy local.

Once we pointed out how ridiculous a policy this was, the service manager "changed his tune" and helped us find a tech.

That's the whole story, which brings me full circle, back to why I asked the questions in my first post.

Any help or past experience with problems like these, will be most appreciated by myself.

Thanks

[sablair]

Sounds like you definitely have a defective unit, right from the factory. I would put it back in the box and return it to the dealer that you bought it from and demand another unit. If the dealer won't cooperate, try to stop payment.

The last resort, is you could threaten to take them to small-claims court. That will get their attention. If you do go to court, you would win, hands down, and they know it.

Hang in there. This is the consumer-friendly US of A and even a big company like Yamaha won't deny that. They are after your satisfaction....just like they said in that "warranty" clarification that was posted here.

You have done everything right, so far, per their direction. :mad:

[bear12]

Thanks for the support. Unfortunatley the box is in pieces and the unit weighs 260 very awkward pounds. I think due to the size, the best way is to have Yamaha replace the fold down lid with the LCD in it. If it goes any deeper than that, then I will look to return, but unfortunatley the dealer is in Montana and I'm in Florida.

I feel pretty confident that this will be resolved. I was just suprised and a little freaked when it seemed that initially no tech would work on the unit and Yamaha wouldn't get between me and the local dealerships when I first called them about the problem.

Still, if anyone has ever had LCD / Video out problems please let me know.

Thanks again

[sablair]

Thanks for giving us the full picture. Montana is quite a hike from Florida. Your original post said you "took delivery" which sounded like you weren't too far away from your out-of-state dealer.

At this point, no matter what info you receive from others about the display, you should not attempt to fix the unit yourself, or you will definitely VOID the warranty.

IF you indeed have all the authorized paperwork from Yamaha, then an authorized tech should work on it. The fact that they hesitate to work on it, indicates something is out of place and they are worried about getting paid by Yamaha.

You might end up having to pay the tech, yourself, to get it fixed, then seeking reimbursment from Yamaha.

[bear12]

Yes I do have all the paperwork as this was an authorized out of state sale by Yamaha from an authorized dealer in Montana. Yamaha's policy is that if you, the buyer, cannot resolve an issue with your local dealer (price); then Yamaha will allow another dealership to step forward and sell you the unit. What I didn't know was Yamaha's policy that states they don't pay for house calls on their electronic products. That's okay with a small electronic keyboard but ridiculous with a piano like the 309GP. I was given several bogus certified tech numbers from Yamaha. When I called these people they either refused Yamaha warranty work, or refused to travel. It was very frustrating having a new, very expensive keyboard, that no one wanted to fix.

That has been resoved, as we have found a certified tech who is coming to our house to fix the keyboard (hopefully) under warranty.

I will update after tech visit.

[cowpast]

If it's not too late it might pay to try to obtain a Service Manual before the Tech Visit.
I think many, if not most, of the certified technicians are people who repair many different types of electronic instruments. In most cases they work from experience and probably don't have immediate access to the info in the manuals.There was another message that said something about a repair visit where the tech spent more time figuring out how to remove the top than doing the actual repair.

I'm still trying to understand the wisdom of placing the control panel in the lid. Seems like an invitation to future problems with no real advantage. The lid on the 307 that I tried didn't rest firmly in the open position and moved slightly when using the buttons which I thought was kind of annoying.

[pianogirl]

I thought the same thing about the lid. But I purchased it anyway. I hope there is no problems. The fact that I have a warranty makes me a little more confident.

pianogirl

[sablair]

I don't notice the lid movement when pressing buttons on my CVP307. Maybe it "settles in" after some use. On the other hand, maybe it's designed to absorb the impact of a heavy-handed button pusher. :D

In any case, we'll hope that Yamaha's top-notch design engineers have thought through the placement of the controls in the moving lid. Only time and use will tell. :rolleyes:

[jake]

A few comments on the use of Video Out facility to hook the CVP to a TV:

1. It is very annoying that a VGA output is not provided (I hope Yamaha are reading this ... they can certainly learn one or two things from Roland here). It is a lot easier to rest a light flat LCD VGA monitor on the CVP rather than a bulky TV.

2. I have tried hooking the video out through a TV card in a PC to a VGA screen. By and large it works but the quality of the output is abysmal.

3. I don't know the resolution of the video out connection but a PAL system (625 lines with 512 visible) displayed on a VGA screen with resolution of 1280 x 1024 does not produce a clearly defined and in focus picture. Very disappointing indeed to say the least.

Any others with similar or different experiences?

Jake

[Midi Magic]

Hi

I agree the video out to a TV is ........... I won't say. Here is a quote from Yamaha's web site.

Video out jack
Working with the karoake function, the video out function allows song lyrics to be displayed on a TV, so that everyone can see the words and sing along.


Well all I can say is that on a 28" widescreen Panasonic TV the picture is rubbish. In fact it is so bad that, at times, it is unreadable. I wonder if Yamaha have ever heard of the Trades Discription Act.